Privacy Policy

At BBC Technical Services, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our website, mobile applications, or direct communication channels. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, such as:

Personal Details: Name, email address, phone number, and address for identification and communication purposes.
Service Details: Information regarding the services you request, such as the type of service, service date, and location.
Payment Information: Credit card or bank details needed for payment processing (handled securely through third-party payment processors).
Usage Data: Information on how you interact with our website, such as IP address, browser type, pages viewed, and duration of your visit.

2. How We Use Your Information

We use the information collected to:

Provide and Manage Services: Process your service requests, provide customer support, and communicate relevant updates.
Improve Our Services: Analyze how you use our website and services to enhance user experience, develop new services, and improve existing ones.
Process Payments: Safely process transactions and manage billing information for services rendered.
Marketing Communication: Send promotional emails, newsletters, or special offers if you have opted in to receive such communication. You can opt out at any time.
Legal Compliance: Fulfill our legal obligations, resolve disputes, and enforce our terms and policies.

3. Information Sharing and Disclosure

We respect your privacy and only share your information with third parties in the following situations:

Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in delivering our services (e.g., payment processors, IT support, and marketing partners).
Legal Requirements: We may disclose your information if required by law, such as complying with a court order or responding to a legal request.
Business Transfers: If our business is merged, acquired, or sold, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

Data Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as payment details.
Access Control: Access to personal data is restricted to authorized personnel only, ensuring that your information remains confidential.
Regular Audits: We conduct regular reviews of our security practices to identify potential vulnerabilities and strengthen our defenses.

5. Your Rights and Choices

You have the following rights concerning your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions included in our emails.

To exercise these rights or for any privacy-related queries, please contact us at privacy@bbctechnicalservices.com.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies help us:

Recognize you when you return to our website
Store user preferences
Analyze usage patterns to improve site performance

You have the option to disable cookies through your browser settings, but this may affect your ability to access certain features of our website.

7. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as:

Providing and maintaining our services
Fulfilling legal obligations
Resolving disputes
Enforcing our agreements

Once the retention period has expired, we securely dispose of your information to prevent unauthorized access or use.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on our website, and we encourage you to review this policy periodically. Your continued use of our services following any updates constitutes your acceptance of the revised policy.